Life happens. We only ask for a little notice so we can take care of you and everyone else on our schedule.

Customer Cancellations

Cancellations made at least 24 hours before your scheduled pickup or service time are always free — no questions asked.

If you need to cancel within 24 hours, we understand. We don't charge a cancellation fee, but we do ask that you let us know as soon as possible so we can update our schedule.

Missed service fee: If our driver arrives for a scheduled pickup and no laundry is available, or we're unable to access the drop-off, a $15 missed service fee may apply to cover travel costs.

Need a Different Time?

We're happy to reschedule your service subject to availability. Where possible, please reach out at least 24 hours before your booking so we can find the best option for you.

If We Need to Cancel

Occasionally we may need to cancel or reschedule due to severe weather, vehicle or equipment issues, illness, or circumstances outside our control.

We'll always notify you as early as we can and work with you to find an alternative time at no extra cost.

Refunds

Any refunds are handled in accordance with Australian Consumer Law and at the discretion of The Fresh Fold Co.

For more information, visit accc.gov.au.